188 Business Tips (and 300 Questions) to Get Your Brain Juices Flowing: Capitalize on Your Mistakes
The following is an excerpt from the book:
188 Business Tips (and 300 Questions) to Get Your Brain Juices Flowing
By Michael Daehn
We all make mistakes, and when you are dealing with customers they are an opportunity to make a good impression. If you show you are willing to take responsibility and solve problems your customers are more likely to trust you.
I was at a restaurant last night and the kitchen made a mistake on my order. The waitress apologized and got a new order out in minutes. She didn't make excuses or explain away the problem. She took responsibility and acted right away. I will definitely eat there again because of the way the waitress took care of the situation.
How do you respond when you make a mistake?